LAZECCA HELP CENTER

Hey babe! How can we help?

We ship orders all over the world. If you want to know more detailed information, please check the dedicated “Shipping Info”.


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Generally speaking, the total shipping cost will depend on the following factors:


The shipment method you choose (we offer Flat Rate, Standard shipping, and Expedited Shipping options);


The destination country that the package ships to;


The number of items you order, as well as the total weight and volume (size) of the package.


Our advice is to log in to your account, add the items to your cart, and then view the shipping fee which will be automatically calculated and displayed.

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For standard shipping, you can enjoy free shipping on orders over US$150 ; for express shipping, you can enjoy free shipping on orders over US$200. You can refer to our Shipping Info for more details


Besides, we have free shipping site-wide promotions every month, please stay updated with us and don't miss the big chance!

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Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods, and any unforeseen circumstances.)


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As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order under “My Orders” when you log in to your Lazecca account or by clicking the tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to activate.

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Please understand that we do not accept returns or exchanges without a prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.


We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse. lazecca.com is not responsible for packages sent with a return label not provided by us, or without the original packing slip. Also, lazecca.com do not accept C.O.D. deliveries.


Please note the following product return requirements:


Merchandise must be returned within 7 days of receipt;


Merchandise must be unworn and unwashed;


Merchandise must have all tags, original packaging, accessories, and embellishments fully intact;


Gift cards, jewelry, underwear, swimsuits, and bodysuits merchandise may not be returned.

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All refunds will be processed back to the original payment method used to place the order. If you have used a combination of web credit and card/PayPal/Shop

pay then your web credit will be re-issued and your payment refunded.

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Depending on your bank’s clearance times will determine when you will see a refund back to your original payment method. This usually takes anywhere from 2-10 working days.


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Due to our strict hygiene standards, we do not accept underwear, earrings, protective face masks, or cosmetics for return. Additionally items marked as Final Sale cannot be returned.


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Returns MUST be processed through our Return Center and delivered to our distribution center within 30 days from the package delivery date. We will not accept any returns exceeding this time frame. Any requests for returns exceeding 30 days from the package delivery date will be denied and not accepted at our warehouse. 

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You can exchange your purchase for any reason within 30 days—just contact us and we'll make it happen. Whether you want a different size, color ( same type of Product you ordered ) 

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If you’ve opted for an exchange or Shop Now order, we’ll let you know your new order deeds via email once processed!


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Due to the popularity of our range, we cannot guarantee that we will have the requested size in stock to exchange. We cannot set items aside for exchanges. If your items are out of stock and you have paid an additional amount, not to worry, you will be refunded in full back to your original form of payment.


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Unfortunately, at this time we do not offer a discount or promo codes on exchange orders.


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If your return item credit does not cover the cost of your exchange item/s, you will be asked to input your credit card details to pay the difference. Please note, we are unable to apply gift cards or promo codes to cover any additional fees at this time.


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No, membership is freeeee!


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Simply login to your Lazecca account if you’re an existing account holder! It’s the same account you use to store your Wishlist, orders, and address book. If you don't already have an account with us, you can create one here!


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Oh no! First of all, we're SO sorry to hear you've received your package in less than perfect condition.


To fix this ASAP, head to our Contact page to get in touch with our Customer Experience team. Select Order Issues - Damaged Package from the subject dropdown and include the following information in your message:


Your name :


Order number :


Email address used to place the order


Product name and code of the items ordered found on your order confirmation email


Photo of the damaged package and/or items - please have this ready for when you receive a reply because you won’t be able to attach an image via the Contact form.

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If you've placed an order and received a cancellation email, we sincerely apologize! This happens when the product quantity wasn't available when it came time to process your order.


Not to worry! The cancellation/refund notification confirms that we've already gone ahead and issued a refund for the out-of-stock item(s). The refund will appear back in your account in 3-5 business days, depending on your bank’s clearance times.


We suggest signing up for a restock notification on the item, and you will be notified via email when the product becomes available again! In the meantime, check out our bangin' New In for something else you might fall in love with!

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Once the order is placed, we're not able to make any changes. We recommend submitting a return when you receive the item if you're unhappy with the size/color.


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We're so sorry to for this mistake! To fix this ASAP, head to our Contactpage to get in touch with our Customer Experience team.


Select Order Issues - Incorrect Item from the dropdown, and include the following information in your message:


Your name


Order number


Email address used to place the order


Product name and code of the item ordered found on your order confirmation email


Product name and code of the item received


Description/photo of the item you received - please have an image of the incorrect item ready when you receive a reply because you won’t be able to attach an image to the Contact form.


You may also email our team directly with all of the above to contact@lazecca.com.

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Firstly, please make sure the item isn’t lost amongst the wrapping or stuck to the inside of the package. Smaller items such as accessories and cosmetics are usually in bubble wrap, or may be amongst other items of clothing or shoe boxes within your order.


If you don’t have any luck finding the item, no worries! Head to our Contact page to get in touch with our Customer Experience team, select Order Issue - Missing Item from the subject dropdown, and be sure to include the following:


Your name


Order number


Email address used to place the order


Product name and code of the missing item ordered found on your order confirmation email


Photo of the package if it looks tampered with


Please have an image of the package ready when you receive a reply because you won’t be able to attach an image using the Contact form.


You can also email our team directly with all of the above to contact@lazecca.com.

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We accept the following forms of secure payment:


(1) PayPal


(2) Credit card via Paypal (Visa, MasterCard, Discover, American Express, etc.) .


(3) Credit Card Directly


(4) Afterpay


(5) Klarna


(6) Lazecca Gift Cards

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Firstly, please try switching devices and/or browsers and try checking out from either Google Chrome or Safari. Our website has been optimized for your shopping experience using these browsers.


If you receive an error message that your credit card has been declined, please try reaching out to your credit card company as a first attempt.


If you’re still not having any luck, please send a screenshot of the error message that displays to our Customer Experience team so we can better assist you!

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Please make sure the promo code is valid for all items in your order (i.e. no sale items or gift cards). Gift card codes must be entered separately.


If you’re having trouble applying either of these, send a screenshot of the page to our Customer Experience team so we can help!

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You have three years from date of issue to use your store credit and a full three years to redeem your gift card!


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Don't worry babe, you have a few options! This includes:

Talk to us on live chat! You can find the chat icon in the lower right-hand corner of your browser window.

Submit an inquiry via the form on our contact page. Please be sure to select the appropriate subject from the first dropdown.

Reach out to us directly by sending an email to contact@lazecca.com.

Call us at +1 888 473 6420 (Mon - Fri, 9am - 5pm PST)

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We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length. You can easily create your own LAZECCA profile by clicking hereto register.  


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Please click the “Resend Activation Email” button after logging in. Check your mailbox including your spam folder. If this does not work, add “auto-confirm@system.lazecca.com” to your white list (safe senders) and resend again. If you are still unable to receive the activation email, please contact our Customer Service to resolve this issue.


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Check your login details carefully. Make sure the email address is the same one you used for registration, and the password you entered is correct. Please make sure that your web browser accepts cookies. It might be a problem caused by LAZECCA system maintenance; please wait 15 minutes and try again. If you are still not able to access your account, please contact our Customer Service and outline the problem.

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If you forgot your password, just click the "Forgot your password?" link on “sign-in” Page and we will send you an automated email with information on how to reset your password.


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Log in to your account. Locate the “Change Password ” option on the left corner and click it to reset your password.


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Lazecca Fashion is an international B2C fast fashion e-commerce platform. It was founded in 2019 by a group of working women who wanted to boost other women’s confidence with fashion. Our mission has remained the same ever since! We offer fast fashion with good quality and affordable prices for all ages. IN recent years, we are developing globally, winning recognition and trust from customers throughout Northern America, Europe, and Australia.


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LAZECCA INC.


99 Wall Street #1411  10005 New York, USA, (NOT RETURN ADDRESS)


Call Us +1 888 473 6420 

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